Chat widget redesign with Shopify Markets support

We locked our frontend engineer in the basement until he fixed the buggy chat widget. (Just kidding. Mostly.)

• Shopify Markets language switching: Widget language automatically matches your Markets setting

• Smoother interactions & looks: The widget now feels smooth with polished animations and faster load times

• Custom chat icons: Choose from 20 icons or upload your own

• Chat-to-email handoff: If customers leave the chat, responses also go to their email. Select which inbox handles this in chat settings

• Accept chats setting: Prevent AI agent from assigning tickets to you when you don't want them

• New inbox settings: Better controls for managing chat behavior

• Bonus: Steam-style agent status indicator: Admins and managers get a sidebar widget showing active agents. (Gamers might recognise the inspiration here).

Only unpolished thing remaining is that buggy "Track order" section which will be part of a bigger project of adding more self-serve features to the app.

Help needed

We plan to add a lot of self-serve features into Commslayer, potentially even including a returns solution. Send us an email to karri@commslayer.com if you are using an existing returns app and want to help us out.

-Karri / cofounder