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AI voice agent is in public beta

AI voice agent is now in public beta.

It picks up the phone and talks to your customers with the same knowledge and guidance it already uses on chat and email. It can run any action you've switched on. If someone on your team is online, it can hand the call over to them.

You'll find it in Settings → Inboxes → your voice inbox → Configuration → Voice settings. Switch on "AI voice agent" and pick a language and a voice. Then call your own number to hear it. If you don't have a voice inbox yet, start here.

Voice settings with the AI voice agent toggle switched on, spoken language set to English (US) and the voice set to Sarah

Pricing

Pay as you go: $0.20 for every connected minute plus the cost of the call itself. Numbers start at $5 a month. You need to be on a current plan with pay-as-you-go billing and have a spending limit set on the number, otherwise it won't pick up. If you're on a legacy or Free plan, you'll need to move to one of our current plans first to enable usage billing.

Good to know

  • It only handles incoming calls (for now, there's quite a bit of compliance work with robocalls).

  • It answers every call while it's on, including during business hours.

We are actively looking for more feedback, so please give it a try and let us know where to improve! There should be no reason to use any other voice provider, so keep hammering us with any objections.

Also new

  • There's a new setting that stops the AI sending a handover message on email, so your customer gets one reply instead of two. An admin can switch it on in AI agent settings.

  • You can now draft a change to your AI agent's guidance and test it against past tickets before you publish it (instead of creating a copy of the old guidance). Also works via MCP!

  • The AI agent can skip a customer's next Loop order instead of passing it to your team. Enable in AI actions.

If you like what we're shipping, an appstore review helps us a ton against G*rgias. Takes 30 secs: https://apps.shopify.com/commslayer#modal-show=WriteReviewModal

Office dog Manu is hungry for reviews ⭐ ⭐ ⭐ ⭐ ⭐

Office dog Manu, a yorkshire terrier, asleep on a rug

Cheers, Karri / cofounder