Order editing on the customer portal
Hey, Karri here!
Q4 is soon here and we are prepping our systems (and our mental states) for the craziness. If you are expecting 50k+ tickets / mo during the Q4, please email ceo@commslayer.com and I'll help figure out a custom plan for your needs.
Order editing on the customer portal
Remember the native customer portal we launched for your shop? Order editing is on there now.
Customers can manage their orders on their own alongside your help docs:
The section follows the same rules as chat and the thank-you page widget. You can enable the section in Tools → Customer portal → Order actions.
Included in all plans with no order restrictions!
Native returns (to replace Loop) are next and we're already testing them. Subscription management on the portal is also on the to-do. Preventing tickets means less money for us but we'll be just fine!
Other feature updates:
Kaching retention discounts: the AI agent can offer a discount before cancel (check AI agent → Actions)
Issue store credit from the sidebar (not just refunds), including expiry days on AI-issued credits
Delivery date variable in canned responses
CSAT score conditions in automations
Priority as a view filter
Resolve without CSAT in bulk actions
Voicemail greetings can use spoken-language voice / accent
US phone number porting
MCP/API updates:
Playground via MCP/API now returns the full conversation and AI activity, not just the test result
You can filter conversations by guidance & contact reasons over API/MCP
CSAT responses with written feedback are available on API/MCP
If you haven't, please leave Commslayer an appstore review - we are no. 2 and just a few reviews away from the no 1 spot on the helpdesk category: https://apps.shopify.com/commslayer#modal-show=WriteReviewModal Thanks 🫶
- Karri / cofounder
