Agent Report Breakdown by Inbox and Ticket Type

It would be very helpful to have a more detailed agent-level reporting breakdown in Commslayer. Currently, the Reports → Agents section shows overall metrics per agent, but it does not break down the tickets by inbox or ticket type.

For KPI tracking and performance monitoring, teams need better visibility into:

• Tickets handled per agent

• Inbox where the ticket originated

• Type of ticket / channel (Email, Comment, Direct Message, etc.)

This would greatly improve KPI reporting, agent performance analysis, and workload management for support teams using Commslayer.