Commslayer Reply with context

We've built a ski recommendation bot where a customer can enter their details and it recommends a few skis, and we have a button at the bottom where they can request a human consultation - the bot sends an email to our ticket address which is going in to Commslayer, and then we can manage the conversation inside Commslayer nice and neatly.

The problem is when Commslayer replies to the email, which goes back to the customer, as the bot uses their email as reply-to, there is no context below, and it looks a bit weird for the customer to get a blank email, the Subject is the only content from the bot that is passed on.

See 2 attached screenshots, one where I have replied to one of the auto-generated emails inside Commslayer, and the second where the auto-generated emails was CC'd to my email and I replied from Outlook and you can see the request email below.

Any tips on how to get Commslayer to retain the context so it doesn't look so strange when a customer receives our reply.

I get that when the customer initiates the contact their email client will display the context but when they are initiating contact from a service, the context is lost