In Review

Planned

In Progress

Completed

Main Roadmap

Mobile app

Karri Koivuniemi

Whatsapp integration

Hide post comments based on keywords

Right now we use twilio so customers can call us. You currently integrate with aircall but it is expensive, requires a minimum of 3 agents, and with something like twilio it could be done at a fraction of the cost. I think a native way to integrate phone calls with commslayer is essential for good customer service.

Add native phone integration

Sven Raphael Schneider

Let me edit the customer’s shipping address directly from the sidebar

Low Priority

Edit customers shipping address in the sidebar

Add support to all FB Comment Reactions, (Love, Haha Wow, Angry).

Extend FB Reaction Functionality

Robin White

Add a “Send &amp; Archive” option as a default (or account setting) so staff can reply and archive in one click, similar to Gmail. This would speed up replies and keep the dashboard focused on active conversations.

Send + Archive

Postcript integration

SMS support

Translate tickets automatically

Order editing from the sidebar

New user tier: light admin

Let agent see customer's cart items in real-time.

See visitor cart items

SPAM/marketing filter

If I sell via Shopify markets, i also need to be able to translate the chat widget to all those countries

Localize chat widget for Shopify markets

PDF upload for AI

Find potential close match email address

AI ticket labeling

TICKET FIELDS ● Great for collecting data for monthly reports ● This is the data exported and analyzed each month

Ticket fields

See here, I think there is some kind of configuration issues about the way the email is set up so that it thinks that it’s always from the group alias instead of the actual sender<img src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/0192e3ee-21b1-780d-83d7-affb0816a940.png" data-width="100%" data-align="left">

Email showing the forwarded Email Instead of sender's email

Bill Li

Tune the AI tone to match the brand and channel

AI tone

“is there a way we can see how many open tickets in the views like in Gorgias?”<img src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/019325a1-bbcb-78e8-ac7b-6befa4361682.png" data-width="100%" data-align="left">

Add number of tickets per view to the sidebar nav

Merge customer tickets

Create an inbox for post and ad comments from Facebook &amp; Instagram Ads.

Facebook & Instagram post/ad comments

🌟-button for generating AI responses

AI responses

As I am building out all of the AI intents with more relevant information related to my brand and products, I am constantly clicking through all 5 pages of AI intents looking for a specific one. I am able to find what I am looking for by using Google Chromes “find” function, “command + F” on mac, but I have to click through all pages to search each page individually to find the specific intent I am working on. This is also a bit tricky, as it needs to exactly match the AI intent name or description to highlight it on the page for me. As businesses add more nuanced AI Intents in addition to the AI intents provided out of the box, there will be even more pages. Perhaps the search function could also search the AI Itent Title, Description, and “How to respond” instructions. This would make it easier to understand which AI Intents slightly overlap with eachother, as well as quickly finding the exact AI Intent you are looking for to edit / improve. P.S. a quick, half-baked solution would be just to remove pagination here on the AI Intents page, so I can quickly use “command + F” to search ALL intents at once without needing to click through each page and re-search the new page with the “command + F” function

AI Intents "Search" Function

Connor James

Let agent forward tickets easily to external address

Forward tickets to external address

The easier you make the transition from other platforms, the more people will adopt commslayer. For example, we use liveagent, so it would be great if we could import our past ticket history to you…

Commslayer

Main Roadmap