Hi Karri and the team! Can the agent exports contain all the data shown on the reports page with the same breakdown? I am not necessarily interested in bar charts, but I would like the same categories to be included in the Excel export if possible—at the moment, it's exporting only:
Conversations count | Avg first response time (Minutes) | Avg resolution time (Minutes) |
Im specifically interested in resolution count.
Also, It would be nice if reporting could be scheduled at a certain time cadence. I know this would be an added functionality, but it would also be helpful.
Thanks! :)
In Review
💡 Feature Request
2 months ago
Marko Janković
Get notified by email when there are changes.
In Review
💡 Feature Request
2 months ago
Marko Janković
Get notified by email when there are changes.