Agent reports

Hi Karri and the team! Can the agent exports contain all the data shown on the reports page with the same breakdown? I am not necessarily interested in bar charts, but I would like the same categories to be included in the Excel export if possible—at the moment, it's exporting only:

Conversations count

Avg first response time (Minutes)

Avg resolution time (Minutes)

Im specifically interested in resolution count.

Also, It would be nice if reporting could be scheduled at a certain time cadence. I know this would be an added functionality, but it would also be helpful.

Thanks! :)

Upvoters
Status

In Review

Board

💡 Feature Request

Date

2 months ago

Author

Marko Janković

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