Add number of tickets per view to the sidebar nav

“is there a way we can see how many open tickets in the views like in Gorgias?”

Karri Koivuniemi 6 months ago

💡 Feature Request

SPAM/marketing filter

Karri Koivuniemi 7 months ago

1

💡 Feature Request

Hide post comments based on keywords

Karri Koivuniemi 7 months ago

💡 Feature Request

Mobile app

Karri Koivuniemi 9 months ago

6

💡 Feature Request

Whatsapp integration

Karri Koivuniemi 11 months ago

💡 Feature Request

CX Intake Form

Allow customers to complete a form with predefined drop down fields to collect all necessary information (like issue type and contact information). This helps agents provide resolutions as efficiently as possible with tickets being already structured with necessary details.

rpz620 About 7 hours ago

💡 Feature Request

[UI] Dark Mode Content Visbility

Dark mode context menu has visibility issues when right clicking messages

Nick Krock About 10 hours ago

🐛 Bug Reports

Macros via a .CSV document

I'm migrating the two brands to Commslayer, and I need your help. I have 2,000 macros in Gorgias and I need to migrate 846 macros to Commslayer. From what I've seen, the option would be to only integrate Gorgias, in which case all the macros would go, or to insert them one by one via the “macros / add a new macro” option in Commslayer, which would be unfeasible. Is it possible to insert a .CSV document with the macros directly into the system so that only these macros are migrated? If so, can you show me how to do this?

Andressa Garcia 7 days ago

💡 Feature Request

Fix Slow Load Times on Wi-Fi for Philipines VAs

Many virtual assistants in the Philippines are experiencing slow load times on Commslayer when using Wi-Fi, despite having strong internet speeds. The platform runs smoothly on mobile data, but that’s not a viable long-term solution due to high costs. This seems to be a common issue. Most users have already tried the usual fixes: switching to Cloudflare DNS, clearing cache, changing browsers, using VPNs, and flushing socket pools—with no success. A backend performance update or regional optimization would help significantly, especially as VA teams are a core user base for Commslayer.

Parth Patel Business 10 days ago

🐛 Bug Reports

Allow Images in Canned Responses

Currently when you create a canned response, you’re able to past an image in. However, when you send the email with the canned response, the image shows as broken in the email. Please see below.

Ctb6xe 10 days ago

💡 Feature Request

Delete a shop

I try to delete a shop but keeps showing a message of error “there was an error, please try again”.

Andressa Garcia 12 days ago

🐛 Bug Reports

Option to Automatically resolve tickets

Would be cool if tickets could automatically resolve after you send a message because 99% of the time thats my next action after sending a message.

mtn 15 days ago

💡 Feature Request

Clicking images on tickets shows zoomed in version

Not really a big but a big annoyance is that when customer sends images, the images blow up into a zoomed version with no ability to scroll or resize the image forcing to open the image in a new tab to view properly. would be great for the image to be shown with no crop upon clicking

Justin Chan 16 days ago

🐛 Bug Reports

Facebook comment - user doesnt allow mentions

I see this a lot when I try to mention users natively in facebook but looks pretty buggy in CS. Some users dont allow themselves to be mentioned in comments and here’s how it looks in CS:

mtn 17 days ago

🐛 Bug Reports

After adding new label in ticket view, it should be assigned

Typically when a user is adding a new ticket label while in ticket view, it is because they want to assign the ticket, so it should be created and then assigned to save a user a step.

mtn 17 days ago

💡 Feature Request

View Instagram Profile from DMs view

On the page where we can reply to Instagram DMs, we should be able to click the link for their IG profile and see a user’s profile on instagram. I dont see that at all.

mtn 19 days ago

💡 Feature Request

Auto-hide

Couldnt enable the Auto-hide comments feature

Lucas 21 days ago

🐛 Bug Reports

ShipHero integration

Add ShipHero integration and sidebar link for one-click access to orders/shipments without having to click through Shopify first.

fredtortuga 24 days ago

💡 Feature Request

Retry Failed Send or Warn

Hello, Sometimes when I try to send a response, especially with files attached, the message fails and must be retried. If I resolve the ticket before the message finishes an attempt, it can Fail after I have moved to another message and I am unaware that that message never sent. It would be helpful if a failed message was automatically retried, say 3 times, and then moved to an error inbox or marked with an alert if it continues to fail. Thank you!

Dylan Pierce 27 days ago

💡 Feature Request

Pin order to a conversation

Let me manually search for an order and pin it to the sidebar for a specific conversation like you can do in Reamaze

Karri Koivuniemi About 1 month ago

💡 Feature Request

Agent reports

Hi Karri and the team! Can the agent exports contain all the data shown on the reports page with the same breakdown? I am not necessarily interested in bar charts, but I would like the same categories to be included in the Excel export if possible—at the moment, it's exporting only: Conversations count Avg first response time (Minutes) Avg resolution time (Minutes) Im specifically interested in resolution count. Also, It would be nice if reporting could be scheduled at a certain time cadence. I know this would be an added functionality, but it would also be helpful. Thanks! :)

Marko Janković About 1 month ago

💡 Feature Request

OpenPhone Integration Request

Right now this is my only barrier of entry to migrate from Gorgias. Do not want to switch to Aircall.

Shane Hrehirchek About 1 month ago

💡 Feature Request

Possibility to choose between different message signatures

Would be great to create different message signatures, e.g. and change it while writing a reply A) default B) b2b C) …

cmichaelm 2 months ago

💡 Feature Request

where can i install chatbot?

NAD Australia Client Services 2 months ago

💡 Feature Request

Ability to delete emails

We have moved from Freshdesk recently as its no longer supported by shopify, and cannot seem to delete messages. On Freshdesk we could delete them, and restore them from the rubbish bin if they were deleted in error. This would help with managing spam messages

Rachel Money 2 months ago

💡 Feature Request