Automation: Filter for direction of mail
Right now when I send a new outbound mail I get this mail as a ticket in my converstion tab.
With this filter we can use aa automation as follows:
Trigger: Conversation/Message created
Filter: Direction: Outbound
Action: Resolve ticket, add label
I would add a label with “no answer”.
That way I can keep track of all my outgoing messages in one place and keep my inbox/conversation tab clean.
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