Better Visibility for CC'd Users on Email Tickets

When a customer emails in with other recipients CC'd, there's currently no clear way to see who else is on the thread at a glance. The only place this information appears is at the very top of the ticket, in a subtle grey colour that's easy to overlook, especially on long conversations.

This creates a real risk of missing key stakeholders in a conversation, which can lead to miscommunication or leaving someone out of important replies.

What we'd like to see:

• A more prominent display of CC'd recipients on the ticket (e.g., a visible tag, badge, or dedicated section in the ticket sidebar)

• Ideally, CC'd users should remain visible throughout the conversation not just at the top

• An indicator or highlight when a ticket has CC'd recipients so agents are immediately aware

This would help support teams ensure no one gets missed and makes it easier to manage multi-stakeholder email threads.