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Disable auto contact creation on Shopify

Feature Request

All incoming mails to the support inbox are created as contacts in Shopify automatically. We receive a lot of spam and unsolicited vendor mails on the support box. It would be great to not automatically create them as customers on Shopify.

Posted by shreyas@bhoomi.fr ·
Status: Rejected2 comments

Comments2

  • An Anonymous User

    •

    Dec 30, 2024

    I just double checked the whole workflow, and it seems like Klaviyo is the real culprit here.

    When I resolve a conversation on commslayer, there’s a webhook sent to Klaviyo which creates a contact. The same contact is also synced with Shopify since I have that enabled.

    Here’s an example. I haven’t enabled the Klaviyo integration on commslayer though.

  • Karri Koivuniemi

    Team•

    Dec 30, 2024

    @shreyas@bhoomi.fr Hey - we double checked this from our code and we are not creating contacts in Shopify.

    Can you please send an example of this to karri@commslayer.com and let’s debug what app might be doing this?