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function to change subject line

Feature Request

We need the ability to change the subject line of a ticket directly—not just when forwarding.

It would also be incredibly helpful to have the option to set a pre-defined subject line when using a Canned Response. This would save our agents valuable time and help ensure consistency across replies.

Posted by Susanne ·
Status: Completed2 comments

Comments2

  • An Anonymous User

    •

    Feb 26

    Is there any chance this will be actioned? When emails come through from our Shopify contact form the subject line is very impersonal and we would like to change it

  • Cam Gerlach

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    Oct 10, 2025

    We would like to change the Shopify subject line from “New customer message on…” to “Your conversation with…”