My team is eager to work on comments and IG / FB DMs but I am not sure the best solution for this.
If they respond in app (directly inside FB, IG, or Meta Business Suite) it makes the experience sort of weird inside of Commslayer. (i.e. convos won’t be marked as solved, and it will say “replied by bot” I believe, instead of noting which user replied)
If the mobile app has custom mobile push notifications for specific ticket types (i.e. Social Media Comments / DMs) that would be helpful.
This way we could use the Commslayer app to quickly get notified of new comments / DMs / chats, that are presales inquiries, we could promptly reply and close the sale.
Beyond comments, DMs, and chats, I am not sure what else the app would need… Maybe some analytics or quick access to basic settings?
I don’t think the email channel will be necessary here.
MyBBQtable Support
•
Jan 29, 2025
Yes, This would be game changing feature for our business as well! Please make this happen :)
An Anonymous User
•
Feb 19
Need a CommsLayer mobile app so I can check conversations more often.
An Anonymous User
•
Mar 10
Lack of mobile app is the only thing holding us back from leaving Gorgias
An Anonymous User
•
Apr 5
It’s the biggest missing piece right now. Being able to check updates and reply on the go would make the platform 10x more useful!!!
An Anonymous User
•
Nov 1, 2024
Me need answer big bobo while running outside
mtn
•
Nov 13, 2024
Yes please!
An Anonymous User
•
May 4, 2025
whats the expect time this will be done? i dont think we will be able to use commslayer until there is a mobile chat so that we can respond to people while on the go
rpz620
•
May 14, 2025
Keep improving AI and this may not be necessary but that said, it’s helpful in near term.
Comments15
Connor James
Dec 24, 2024
This would be a great addition.
My team is eager to work on comments and IG / FB DMs but I am not sure the best solution for this.
If they respond in app (directly inside FB, IG, or Meta Business Suite) it makes the experience sort of weird inside of Commslayer. (i.e. convos won’t be marked as solved, and it will say “replied by bot” I believe, instead of noting which user replied)
If the mobile app has custom mobile push notifications for specific ticket types (i.e. Social Media Comments / DMs) that would be helpful.
This way we could use the Commslayer app to quickly get notified of new comments / DMs / chats, that are presales inquiries, we could promptly reply and close the sale.
Beyond comments, DMs, and chats, I am not sure what else the app would need… Maybe some analytics or quick access to basic settings?
I don’t think the email channel will be necessary here.
MyBBQtable Support
Jan 29, 2025
Yes, This would be game changing feature for our business as well! Please make this happen :)
An Anonymous User
Feb 19
Need a CommsLayer mobile app so I can check conversations more often.
An Anonymous User
Mar 10
Lack of mobile app is the only thing holding us back from leaving Gorgias
An Anonymous User
Apr 5
It’s the biggest missing piece right now. Being able to check updates and reply on the go would make the platform 10x more useful!!!
An Anonymous User
Nov 1, 2024
Me need answer big bobo while running outside
mtn
Nov 13, 2024
Yes please!
An Anonymous User
May 4, 2025
whats the expect time this will be done? i dont think we will be able to use commslayer until there is a mobile chat so that we can respond to people while on the go
rpz620
May 14, 2025
Keep improving AI and this may not be necessary but that said, it’s helpful in near term.
smcd
Mar 31
Need this!