https://app.commslayer.com/hc/help-center/articles/1725528610-ai-response-draft-feature-guide it states “It pulls from your Shopifyorder history, products, pages, past conversations, and canned responses (your saved replies) to create personalized suggestions. You can tweak these responses by adding instructions for each intent or adjusting the intent library in your AI settings.”
Are Help Center articles and their content also accessible by the AI?
As I build out my AI Intents my thought process is I can “future proof” these “how to respond” instructions by telling the AI to search the help center for more updated information, or if not accessable - link the customer to specific articles that are already created that will be updated over time.
Comments1
Connor James
Dec 24, 2024
Karri - somewhat related to this…
In your article here:
https://app.commslayer.com/hc/help-center/articles/1725528610-ai-response-draft-feature-guide it states “It pulls from your Shopify order history, products, pages, past conversations, and canned responses (your saved replies) to create personalized suggestions. You can tweak these responses by adding instructions for each intent or adjusting the intent library in your AI settings.”
Are Help Center articles and their content also accessible by the AI?
As I build out my AI Intents my thought process is I can “future proof” these “how to respond” instructions by telling the AI to search the help center for more updated information, or if not accessable - link the customer to specific articles that are already created that will be updated over time.