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Time-based delay for CSAT survey sending

Feature Request

Currently, CSAT surveys are sent immediately when a conversation is marked as Resolved. We'd love the ability to configure a delay…for example, sending the CSAT survey 48 hours after a ticket has been set to Resolved status

Posted by Lenie @ Commslayer ·
Status: Completed1 comment

Comments1

  • An Anonymous User

    •

    Mar 13

    This would be beneficial to allow only a CSAT to come through once a ticket well and truly is resolved :) This is something Gorgias can do and is super good feature to have. Thanks!