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Toggle AI Replies ON/OFF

Feature Request

Would be great to toggle on/off AI replies on certain messages. While it's helpful on some emails, it's not needed on all of them. The "auto on" features really jacks up the token usage (and your costs!!).

Maybe have 2 reply options: with and without AI

Posted by Tim Johnson ·
Status: Completed2 comments

Comments2

  • An Anonymous User

    •

    Mar 28

    On-demand AI response generation (manual trigger)

    Currently, the AI agent automatically generates responses for incoming messages based on configured rules, with the option to review them before sending (Approve first mode).

    Feature request: Add the ability to manually trigger AI response generation on a per-message basis, rather than having the AI automatically generate drafts for all messages.

    Desired workflow:

    1. Receive a customer message

    2. Manually decide whether I want AI assistance for this specific message

    3. Click a "Generate AI draft" button to create a suggested response

    4. Review and edit the AI-generated draft before sending

    Benefits:

    • More control over when AI assistance is needed

    • Reduces unnecessary AI drafts for simple messages I can handle quickly myself

    • Allows selective use of AI for complex or time-consuming responses only

    • Avoids notification overload from auto-generated drafts

  • Mangoo

    •

    Nov 13, 2025

    +1. Great idea