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Structured Contact Form

Feature Request

I am currently using another app with this so I can collect necessary information from customers to one touch solve tickets with my team.

The idea is you can have a Help Category dropdown with a few options, then have other fields appear / disappear as needed.

This allows me to capture photos of damaged items, updated shipping addresses, photos of package contents when the customer believes there is missing items etc.

This also helps streamline tagging and sorting of common issues, in addition to tracking submissions of a specific issue type to diagnose and solve problems that are more common than others.

Gorgias has something similar, but I don’t think you can customize the form.

Even if the form is something that is very basic that applies to all ecommerce brands (without customization) I think it would be very helpful.

Adding this inside the help center would be very useful, as customers could be redirected to the form if they search for something that does not have a help center topic around it.

Posted by Connor James ·
1 comment

Comments1

  • rpz620

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    Dec 9, 2025

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    Merged request

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    2 votes

    CX Intake Form

    Allow customers to complete a form with predefined drop down fields to collect all necessary information (like issue type and contact information). This helps agents provide resolutions as efficiently as possible with tickets being already structured with necessary details.