Erin Bersch

Upvoted Time-based delay for CSAT survey sending Upvoted NO CSAT sent for auto-closed emails Upvoted Postcript integration Upvoted SKIO integration Created Move Conversation History View Up Created Edit Auto-labels on tickets Upvoted Order editing from the sidebar Upvoted SMS support Upvoted Extend FB Reaction Functionality Upvoted New user tier: light admin Created Download Labels Report Upvoted Ticket fields Upvoted Send customer label information back to Klaviyo as tags Commented on Send customer label information back to Klaviyo as tagswould need to be able to correct auto-labels for this to work Upvoted TikTok Ads integration for moderation Created Sending Transcripts: Add event to ticket timeline Upvoted Canned Responses in Private Notes Created Canned Responses in Private Notes