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Auto assign to agents

Bug Reports

Hi can we stop the system to auto assign tickets when it arrives in the inbox?

Posted by Emma L ·
Status: Rejected1 comment

Comments1

  • Bernardo from Commslayer

    •

    Sep 23, 2025

    Hi Emma,

    of course, you can turn off auto assignment from Settings > Inboxes > Manage inbox > Collaborators.

    Let us know how it goes!