Tell us how to make the Commslayer even sharper
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Completed
Active product filter hides products that exist in Shopify
Commslayer’s Shopify product search accepts the lowercase status filter active, but returned products show Shopify’s status as uppercase ACTIVE. On September 24, searching “Acrylic Tube” without a status filter returned 9 products, including 5 marked ACTIVE. Searching the same term with status: active returned zero. We also reproduced zero filtered results for any other search using [lower_case]. Shopify Admin GraphQL stores product status values as [UPPER_CASE]. Please normalize product status values when applying the filter. An active product should appear in an active-only search. This currently makes catalogue searches appear empty even when matching products exist and are included in AI.
Rejected
AI snoozes or resolves tickets on its own
We set up an AI agent to answer generic inquiries but when a ticket is answered, the AI agent either snoozes or resolves the ticket. How can we make the AI agent just leave the ticket open?
Completed
See agent viewing the ticket.
Is there a way for us to see which agent is viewing or answering the ticket?
Rejected
Auto assign to agents
Hi can we stop the system to auto assign tickets when it arrives in the inbox?
Ancient facebook tickets
We keep getting facebook tickets that are 55y old for people tagging other in the comments.
Rejected
Views are not showing
The views dropdown is not loading any results, and the "Open Views" filter is stuck on loading.
Completed
Attachment issues
a / appears whenever I click on the ‘insert’ button to send an attachment. Drag and drop is not even working.
When you select the tags & click on a ticket itll open the ticket but kick you out of the tag view
When you select the tags & click on a ticket itll open the ticket but kick you out of the tag view
Missing Tracking Number Hyperlink on the Sidebar
We noticed on our end that the Tracking Number Hyperlink on the sidebar is missing. Can anyone look into this?
Rejected
Resolved tickets are also showing up in the views
All the resolved tickets are showing up in the top views
Rejected
Aircall Integration
All aircall recordings are coming under 1 conversation https://app.commslayer.com/app/accounts/1681/inbox/5272/conversations/989523
Completed
Attachment Display Oddly
Can you fix the way attachments show in email threads? See screenshot below. The main attachment is way off to the right and display in an odd way. It’s very easy to overlook and not easy to manage. Hope you can fix this. Thanks, Tim
[UI] Dark Mode Content Visbility
Dark mode context menu has visibility issues when right clicking messages
Completed
Fix Slow Load Times on Wi-Fi for Philipines VAs
Many virtual assistants in the Philippines are experiencing slow load times on Commslayer when using Wi-Fi, despite having strong internet speeds. The platform runs smoothly on mobile data, but that’s not a viable long-term solution due to high costs. This seems to be a common issue. Most users have already tried the usual fixes: switching to Cloudflare DNS, clearing cache, changing browsers, using VPNs, and flushing socket pools—with no success. A backend performance update or regional optimization would help significantly, especially as VA teams are a core user base for Commslayer.
Delete a shop
I try to delete a shop but keeps showing a message of error “there was an error, please try again”.
Clicking images on tickets shows zoomed in version
Not really a big but a big annoyance is that when customer sends images, the images blow up into a zoomed version with no ability to scroll or resize the image forcing to open the image in a new tab to view properly. would be great for the image to be shown with no crop upon clicking
Facebook comment - user doesnt allow mentions
I see this a lot when I try to mention users natively in facebook but looks pretty buggy in CS. Some users dont allow themselves to be mentioned in comments and here’s how it looks in CS: