Find potential close match email address

Email open tracking

link tracking too if its not too much :)

Youtube comments

Slack Integration

A customer would like to find a way to integrate Slack with Commslayer and receive the notifications of new tickets directly in Slack

Could we integrate Review replies: Trustpilot, google reviews etc

Hi, Could we have a feature to reply to reviews from here, specifically trustpilot, google reviews and other well known sites etc

Tiktok shop messages

Import and manage tiktok shop messages

Ability to delete emails

We have moved from Freshdesk recently as its no longer supported by shopify, and cannot seem to delete messages. On Freshdesk we could delete them, and restore them from the rubbish bin if they were deleted in error. This would help with managing spam messages

Macros: Ability to sort order

I want to sort my Macros by the Macro name. How do I do that?

Macro Shortcut (In The Same Area As Canned)

having macros on the sidebar makes them difficult to use and nearly impossible to find after syncing in klaviyo data too

Undo button

I think this would be a good idea when using the quick keys to work through conversations. Sometimes you may accidentally resolve a conversation, and it feels like it's lost forever

Mobile app

Postcript integration

SPAM/marketing filter

Add number of tickets per view to the sidebar nav

“is there a way we can see how many open tickets in the views like in Gorgias?”

Whatsapp integration

Hide post comments based on keywords

Add native phone integration

Right now we use twilio so customers can call us. You currently integrate with aircall but it is expensive, requires a minimum of 3 agents, and with something like twilio it could be done at a fraction of the cost. I think a native way to integrate phone calls with commslayer is essential for good customer service.

Order editing from the sidebar

Edit customers shipping address in the sidebar

Let me edit the customer’s shipping address directly from the sidebar

Translate tickets automatically

Automatically number tickets

It would be perfect if all received emails and messages were numbered, starting from '#0', just like in the tool I previously used, ZohoDesk. This is an even better way to keep tickets organized and helps with external communication.

SMS support

See visitor cart items

Let agent see customer's cart items in real-time.

Send + Archive

Add a “Send & Archive” option as a default (or account setting) so staff can reply and archive in one click, similar to Gmail. This would speed up replies and keep the dashboard focused on active conversations.

Merge customer tickets

New user tier: light admin