Karri Koivuniemi

Team

Commented on Active product filter hides products that exist in ShopifyWe’ll fix Commented on Let us submit AI drafts to the approval queue via API (BYOK / bring your own AI)Done!Commented on Let us submit AI drafts to the approval queue via API (BYOK / bring your own AI)We’ll implement this 👍Commented on Dialpad integrationwe’ve native phone now!Commented on Interegrate phone call platformsWe’ve native phone now!Upvoted Postcript integration Commented on Postcript integrationemail me at ceo@commslayer.com and we can take a look at building an integration Commented on Agent Report Breakdown by Inbox and Ticket TypeThe new conversations report does exactly this Upvoted Translate tickets automatically Commented on Connect Shopify Timeline comments & Order Tagscoming Commented on Whatsapp integrationThis is now in early beta. Ping me if you’d like to help us with testing Commented on Filter / Rules EngineThis is already there! Ping me if you need help for setting this up :)Commented on Automations: Ability to add an internal noteCan be done via the AI agent Created Pin order to a conversation Commented on Migration tool for HelpScoutIf you want access, send email to karri@commslayer.com and I’ll enable this for you tomorrow Created Easily insert & search helpdesk articles in text editor Created Richpanel migration tool Created Push notifications for DMs only Created Translate tickets automatically Created View-only users Created Public API Created Use custom domain for the help center Commented on Web FormHey! We highly recommend using the native Shopify contact forms or the ones from the Forms app: https://apps.shopify.com/shopify-forms Commented on Disable auto contact creation on Shopify@shreyas@bhoomi.fr Hey - we double checked this from our code and we are not creating contacts in Shopify. Can you please send an example of this to karri@commslayer.com and let’s debug what app might be doing this?Created Custom sections for the sidebar Created Postcript integration Created Add number of tickets per view to the sidebar nav Commented on Ability to Block and Delete Comments on FB@Robin White You can delete comments from the dropdown on the bottom of the comment bubble. But blocking users is not possible - will check if you can do that using the API Commented on Send + Archive@Robin White You can do this with two keyboard strokes: cmd + enter to send then hit E to resolve Commented on Extend FB Reaction Functionality@Robin White I think this is not available via the API - please let me know if this is available on any of the alternative apps and we research!