Pinned
Completed
Add number of tickets per view to the sidebar nav
“is there a way we can see how many open tickets in the views like in Gorgias?”
Karri Koivuniemi About 1 year ago
💡 Feature Request
Pinned
Completed
Add number of tickets per view to the sidebar nav
“is there a way we can see how many open tickets in the views like in Gorgias?”
Karri Koivuniemi About 1 year ago
💡 Feature Request
Bulk import of Help center Articles
“Is there a faster way to upload or add questions and answers to the Help Center? Doing it manually takes quite a bit of time, so I wanted to check if there's an import option or bulk upload feature available.”
Ioana Stoica 3 months ago
💡 Feature Request
Bulk import of Help center Articles
“Is there a faster way to upload or add questions and answers to the Help Center? Doing it manually takes quite a bit of time, so I wanted to check if there's an import option or bulk upload feature available.”
Ioana Stoica 3 months ago
💡 Feature Request
Enable shopify meta data as automations conditions
The customer would like to filter tickets for data like: shopify.last_order_status shopify.last_order_days_since and close them in a bulk action.
Ioana Stoica 3 months ago
💡 Feature Request
Enable shopify meta data as automations conditions
The customer would like to filter tickets for data like: shopify.last_order_status shopify.last_order_days_since and close them in a bulk action.
Ioana Stoica 3 months ago
💡 Feature Request
Rejected
AI snoozes or resolves tickets on its own
We set up an AI agent to answer generic inquiries but when a ticket is answered, the AI agent either snoozes or resolves the ticket. How can we make the AI agent just leave the ticket open?
Emma L 4 months ago
🐛 Bug Reports
Rejected
AI snoozes or resolves tickets on its own
We set up an AI agent to answer generic inquiries but when a ticket is answered, the AI agent either snoozes or resolves the ticket. How can we make the AI agent just leave the ticket open?
Emma L 4 months ago
🐛 Bug Reports
Automatic translation of the CSAT message
The client with account ID 2930 is asking to have a translated CSAT message, which must be in the language of the conversation.
Ioana Stoica 4 months ago
💡 Feature Request
Automatic translation of the CSAT message
The client with account ID 2930 is asking to have a translated CSAT message, which must be in the language of the conversation.
Ioana Stoica 4 months ago
💡 Feature Request
Additional fields in the contact creation section
The customer is asking for additional fields in the contact creation: - Company details - Custom Field https://app.commslayer.com/app/accounts/38/conversations/6263
Ioana Stoica 4 months ago
💡 Feature Request
Additional fields in the contact creation section
The customer is asking for additional fields in the contact creation: - Company details - Custom Field https://app.commslayer.com/app/accounts/38/conversations/6263
Ioana Stoica 4 months ago
💡 Feature Request
Apply Admin Interface Changes to All Team Users
It would be really useful if any changes made by an admin on the interface automatically applied to all team users. Right now, when admins adjust settings, layouts, or configurations, those updates don’t carry over for the rest of the team, which can create inconsistency and confusion. Having admin changes apply globally would ensure everyone sees the same interface, streamlines workflows, and saves time by removing the need to manually replicate adjustments across accounts.
Emma L 5 months ago
💡 Feature Request
Apply Admin Interface Changes to All Team Users
It would be really useful if any changes made by an admin on the interface automatically applied to all team users. Right now, when admins adjust settings, layouts, or configurations, those updates don’t carry over for the rest of the team, which can create inconsistency and confusion. Having admin changes apply globally would ensure everyone sees the same interface, streamlines workflows, and saves time by removing the need to manually replicate adjustments across accounts.
Emma L 5 months ago
💡 Feature Request
Move tickets to different views manually.
I’d like to be able to move tickets between different views manually. At the moment, tickets only appear in views based on their filters, but it would be very helpful if we had the flexibility to reassign or drag a ticket into another view when needed.
Emma L 5 months ago
💡 Feature Request
Move tickets to different views manually.
I’d like to be able to move tickets between different views manually. At the moment, tickets only appear in views based on their filters, but it would be very helpful if we had the flexibility to reassign or drag a ticket into another view when needed.
Emma L 5 months ago
💡 Feature Request
Canned Messages - Attachments
b/c macros aren’t very functional, the canned messages are very important. But without attachment options they aren’t functional for sharing information
Amy N. 5 months ago
💡 Feature Request
Canned Messages - Attachments
b/c macros aren’t very functional, the canned messages are very important. But without attachment options they aren’t functional for sharing information
Amy N. 5 months ago
💡 Feature Request
Macro Shortcut (In The Same Area As Canned)
having macros on the sidebar makes them difficult to use and nearly impossible to find after syncing in klaviyo data too
Amy N. 5 months ago
💡 Feature Request
Macro Shortcut (In The Same Area As Canned)
having macros on the sidebar makes them difficult to use and nearly impossible to find after syncing in klaviyo data too
Amy N. 5 months ago
💡 Feature Request
Slack Integration
A customer would like to find a way to integrate Slack with Commslayer and receive the notifications of new tickets directly in Slack
Ioana Stoica 5 months ago
💡 Feature Request
Slack Integration
A customer would like to find a way to integrate Slack with Commslayer and receive the notifications of new tickets directly in Slack
Ioana Stoica 5 months ago
💡 Feature Request
Completed
Don't add draft Shopify products to the Ai
The Ai knowledgebase of products lists all products (even draft ones) inside Shopify. This means we have to sort through hundreds of products to exclude draft products. This should be automatic so the Ai doesn’t suggest draft products in messages to customers (which then have broken links).
Irena 5 months ago
💡 Feature Request
Completed
Don't add draft Shopify products to the Ai
The Ai knowledgebase of products lists all products (even draft ones) inside Shopify. This means we have to sort through hundreds of products to exclude draft products. This should be automatic so the Ai doesn’t suggest draft products in messages to customers (which then have broken links).
Irena 5 months ago
💡 Feature Request
Undo button
I think this would be a good idea when using the quick keys to work through conversations. Sometimes you may accidentally resolve a conversation, and it feels like it's lost forever
Ioana Stoica 5 months ago
💡 Feature Request
Undo button
I think this would be a good idea when using the quick keys to work through conversations. Sometimes you may accidentally resolve a conversation, and it feels like it's lost forever
Ioana Stoica 5 months ago
💡 Feature Request
Persistent sorting state per view
The way the view's sorting state is handled is super confusing. For instance, we might want some views to be showing "oldest" first, and others showing "newest". Some might need to be sorted by "latest activity", others by "created at". Right sorting state seems to be global. Ideally, we would want this to be persisted in the filter state.
Bernardo from Commslayer 5 months ago
💡 Feature Request
Persistent sorting state per view
The way the view's sorting state is handled is super confusing. For instance, we might want some views to be showing "oldest" first, and others showing "newest". Some might need to be sorted by "latest activity", others by "created at". Right sorting state seems to be global. Ideally, we would want this to be persisted in the filter state.
Bernardo from Commslayer 5 months ago
💡 Feature Request
Reply All function to include all recipients from original message
There seems to be inconsistent issues where cc’d, and sometimes multiple direct email recipients, are removed from the rely. It’d be great if a specific Reply All function could be utilized to ensure all recipients are included the in the reply when needed.
Nick Allison 6 months ago
💡 Feature Request
Reply All function to include all recipients from original message
There seems to be inconsistent issues where cc’d, and sometimes multiple direct email recipients, are removed from the rely. It’d be great if a specific Reply All function could be utilized to ensure all recipients are included the in the reply when needed.
Nick Allison 6 months ago
💡 Feature Request
Ancient facebook tickets
We keep getting facebook tickets that are 55y old for people tagging other in the comments.
Joe Bradley 6 months ago
🐛 Bug Reports
Ancient facebook tickets
We keep getting facebook tickets that are 55y old for people tagging other in the comments.
Joe Bradley 6 months ago
🐛 Bug Reports
Views are not showing
The views dropdown is not loading any results, and the "Open Views" filter is stuck on loading.
Sebrina Nery 6 months ago
🐛 Bug Reports
Views are not showing
The views dropdown is not loading any results, and the "Open Views" filter is stuck on loading.
Sebrina Nery 6 months ago
🐛 Bug Reports